Restore Your Family Island Game Progress (Easy Guide)

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There are many possible situations where you might need to reinstall the Family Island game and Restore Your Family Island Progress. This could happen due to a phone reset, getting a new phone, or other technical issues. Losing your hard-earned progress can be frustrating, but thankfully, there are reliable ways to get it back.

If you’ve reinstalled the Family Island game and want to get your progress back, there are two primary options to Restore Your Family Island Progress:

  1. Connect your game profile to your Facebook account.
  2. Contact Family Island support.

Let’s explore both of these options in detail.

Restore Your Family Island Progress by Facebook Connect

You can use this option if you previously played Family Island with a Facebook login. When your game is connected to Facebook, your game progress data is securely stored on the game server. It can be Restore Your Family Island Progress by following these steps:

  1. Open game settings. Look for the gear icon, usually located in the upper right corner of the game screen.
  2. Tap “My Accounts” option. This section manages your game’s connections to external accounts.
  3. Tap the Facebook connect button. This will prompt you to log in to your Facebook account.
  4. Connect to the Facebook account which was linked with your earlier game. It’s crucial that you use the exact same Facebook account that your previous Family Island progress was saved to.
  5. Next, the saved game restore popup will open. This popup will typically ask you to choose between your current (new) game progress and the saved (server) game progress.
  6. Here, choose “Server” to restore your data from the server. Confirm your selection to load your old game data. Important: Be very careful with this step, as choosing “New” will overwrite your saved progress with the current, newer game data.

Restore Your Family Island Progress by Game Support

What if you are not playing your game with Facebook connect, or if the Facebook method doesn’t work for some reason? In such a case, you can contact the Family Island support team to Restore Your Family Island Progress. For this method, you will require your previous game Support ID and your current game Support ID. (For more details about your Family Island Support ID, please refer to the dedicated guide on how to find it, usually accessible via your in-game profile or settings.)

To contact support from within the game:

  1. Go to the Menu bar (usually three lines or dots) in the top right corner.
  2. Tap on the Settings icon (gear symbol).
  3. Look for “Support” or “Help Center.”
  4. Browse the FAQs to see if your issue is covered. If not, look for a “Contact Us” button or a chat icon (often in the upper right for Android, or at the bottom of the page for iOS) to open a support ticket.

When contacting support, be prepared to provide:

  • Your current game Support ID.
  • Your previous game Support ID. If you don’t have this, explain the situation clearly.
  • As much detail as possible about your lost progress: What level were you? What was your previous username? Any recent significant actions or purchases?
  • Receipts for any old game purchased resources (optional but highly recommended): If you made in-app purchases in your old game, providing receipts (from Google Play or Apple App Store) can help support verify your ownership and Restore Your Family Island Progress and purchased items.

Tip: If possible, always play the Family Island game with Facebook Connect or link it to your Google Play/Apple ID. This creates a secure backup of your game progress on the game server, making it significantly easier to Restore Your Family Island Progress if needed. Otherwise, it is highly recommended to save your game Support ID somewhere safe (e.g., take a screenshot or write it down) for future use. This will be your “golden ticket” if you ever need to contact support for recovery.

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